Digital sludges discourage individuals' decision-making by implementing excessive or unjustified frictions for certain choices. This restricts individuals' freedom of choice and leads to an unbeneficial manipulation of choice. Based on the theoretical foundation of sludging in the offline context and human psychology, we developed a categorization of digital sludges to uncover different manifestations. Thus, digital sludging primarily affects the effort and attention of a choice and results in multiple adverse effects on individuals. Consequently, we propose a vignette study to examine digital sludges further. We expect our final research to generate an understanding of consequences and the perception of digital sludges in the privacy context. As a result, our study allows us to derive practical recommendations for organizations concerning information architecture and interface design of their socio-technical systems.
Kollmer, Tim, "Exploring the Impact of Digital Sludging" (2022). PACIS 2022 Proceedings. 31.
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