Unravelling Online Public Jury and Fairness on Digital Platforms

Authors

Xiao Zeng, University of Nottingham Ningbo ChinaFollow
Chaofan Yang, Wuhan UniversityFollow
Bingqing Xiong, City University of Hong KongFollow
Zhao Cai, University of Nottingham Ningbo ChinaFollow
patrick chau, Nottingham University Business SchoolFollow
Eric Lim, UNSW SydneyFollow
Chee-Wee Tan, Copenhagen Business SchoolFollow

Paper Number

1836

Abstract

Online Public Jury (OPJ) is an emerging approach to involve users in crowd decision-making on digital platforms. Distinct from conventional jury system, OPJ is supported by platform functionalities facilitating interactivity among jurors and transparency of case information, which in turn culminates in both benefits and challenges to the fairness of judgment. Based on a case study of a peer-to-peer medical insurance platform which has adopted OPJ for deciding on contested insurance claims, this study aims to explore how OPJ works and its effects on the fairness of collective judgment. Our preliminary analysis revealed four processes of OPJ (i.e., jury qualification, judgment requirement, jury deliberation, and voting decision). Additionally, eight jury principles were leveraged to analyze OPJ processes from a fairness angle. Insights from this study are expected to contribute to extant literature on the fairness of jury systems by unraveling the mechanism and fairness consequences of OPJ.

Comments

Paper Number 1836

Recommended Citation

Zeng, Xiao; Yang, Chaofan; Xiong, Bingqing; Cai, Zhao; chau, patrick; Lim, Eric; and Tan, Chee-Wee, "Unravelling Online Public Jury and Fairness on Digital Platforms" (2022). PACIS 2022 Proceedings. 227.
https://aisel.aisnet.org/pacis2022/227