PACIS 2022 Proceedings

Paper Number

1725

Abstract

The COVID-19 pandemic has led to a high demand for teleconsultation to protect doctors and patients from infection while maintaining healthcare services. As public mobility is no longer strictly restricted in the post-COVID-19 era, the number of teleconsultation users has declined. However, promoting continued teleconsultation use still matters as it not only helps manage public health crisis during recurrent outbreaks, but also helps solve long-term challenges rooted in healthcare system. Against this backdrop, we proposed a research model based on protection motivation theory and expectation-confirmation model to examine post-acceptance of teleconsultation from the perspectives of health belief and affection. We conducted an online survey on Chinese teleconsultation users and found that health belief and affection significantly influenced continuance intention of teleconsultation. Providing richer perspectives, this study advances the understanding of user post-acceptance of teleconsultation, and provides guidance for its sustained use in post-COVID-19 era.

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