PACIS 2022 Proceedings

Paper Number

1639

Abstract

Digital literacy plays a critical role enabling individuals to participate in the contemporary workforce and society, including supply chain and port operation management. There are several existing digital literacy frameworks identified in the literature however, coverage is limited to general digital literacy indicators which do not consider industry-specific skills. Further, most existing frameworks are based on the perspective of developed countries. This study examines the extant literature and synthesizes prior frameworks to develop a supply chain management (SCM)-oriented digital literacy framework in the context of a developing country. The framework proposed consists of nine dimensions of digital literacy with 30 indicators. The framework is subsequently used in a case study involving the Indonesian Port Corporation to investigate the digital literacy readiness of human resources involved in logistics and supply chain management. This study contributes to research and practice related to SCM-oriented digital literacy development in the context of Indonesia.

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