In research, industrial case studies are a possibility to collect information about complex phenomena from the environment where they occur. Digital transformation (DT) is a complex phenomenon, but there is a paucity of published case studies which describe the intermediary steps taken in enterprise DT activities. The paper contributes to a more diversified picture of digital transformation (DT) by describing and analyzing the step-by-step transformation of five case studies. The approach proposed for planning and analysis of DT cases in small and medium-sized enterprises (SME) consists of three elements: (a) focus on the dimensions “products/services” and “operations” when initiating DT in SME, (b) use step-by-step transformation along transformation paths instead of aiming at transformation in one go, and (c) include the success factors of DT known from literature in the step-by-step approach.
Sandkuhl, Kurt and Seigerroth, Ulf, "Digital Transformation of Enterprises: Case Studies and Transformation Paths" (2021). PACIS 2021 Proceedings. 35.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.