PACIS 2021 Proceedings

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Business units are increasingly able to introduce information technology (IT) into their business processes. Thereby, they implement Shadow IT (SIT) to create flexible and innovative IT solutions. However, the individual implementation of SIT leads to unwanted data and functional redundancies and as a result to inefficiencies and reduced automation. Integration suggests itself to meet these challenges but can also eliminate the described benefits. In a single-case study, we gain insights into how organizations come to a SIT integration decision that explicitly includes the business unit benefits. Thereby, possible SIT integration strategies, decision criteria and decision situations emerge. Research can base on the presented criteria and the collaborative approach that explicitly considers the perspective of the business unit. Practitioners can use the procedures when confronted with a SIT integration decision.



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