Decision Making to Integrate Shadow IT and Enterprise Systems

Authors

Melanie Huber, University of Applied Sciences, KonstanzFollow
Christopher Rentrop, HTWG Konstanz (UAS)Follow
Stephan Zimmermann, Augsburg University of Applied SciencesFollow
Carsten Felden, TU Bergakademie FreibergFollow

Paper Type

FP

Paper Number

216

Abstract

Business units are increasingly able to introduce information technology (IT) into their business processes. Thereby, they implement Shadow IT (SIT) to create flexible and innovative IT solutions. However, the individual implementation of SIT leads to unwanted data and functional redundancies and as a result to inefficiencies and reduced automation. Integration suggests itself to meet these challenges but can also eliminate the described benefits. In a single-case study, we gain insights into how organizations come to a SIT integration decision that explicitly includes the business unit benefits. Thereby, possible SIT integration strategies, decision criteria and decision situations emerge. Research can base on the presented criteria and the collaborative approach that explicitly considers the perspective of the business unit. Practitioners can use the procedures when confronted with a SIT integration decision.

Recommended Citation

Huber, Melanie; Rentrop, Christopher; Zimmermann, Stephan; and Felden, Carsten, "Decision Making to Integrate Shadow IT and Enterprise Systems" (2021). PACIS 2021 Proceedings. 27.
https://aisel.aisnet.org/pacis2021/27