PACIS 2021 Proceedings


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As COVID-19 cases relentlessly proliferate and affect thousands of lives, the utilization of social networking sites (SNS) such as Twitter to express emotions, support, and government demands have been perennial. More than being a tool for information dissemination on COVID-19 health and statistics, Twitter has also been an instrumental medium to express the fundamental needs of the citizens. Using stakeholder theory, this research investigates the citizen needs during the first Philippine lockdown as expressed in Twitter. Subsequently, results have been matched and compared against the existing programs of the government from then to date. This paper concludes with the discussion of the fulfilled demands of the citizens from varying stakeholders, and more importantly, the unmet needs of the citizens, in hopes for possible government intervention.



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