PACIS 2020 Proceedings

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Abstract

Globalization not only drives the convergence of international markets, but also creates an ever stronger network of organizations and people, with the result that increasing cooperation takes place across national borders. This is also evident in the energy sector, where Smart Grid projects serve to build up the future energy system. New technical possibilities show that these cooperations increasingly take place on a virtual level and that data and information are therefore exchanged via the Internet. Although project work on a virtual level could bring many advantages, such as a fast and easy accessibility, it can also lead to the risk that the success of the project will be negatively influenced by the fact that little trust is built up in the joint communication. As today’s literature mainly focuses on the tools, methods and opportunities through virtual teams, hardly any research considers the actual influence of virtuality on knowledge integration. Using a qualitative empirical approach, this paper aims to find out how spatially distributed knowledge can be integrated in virtual Smart Grid projects in order to develop new innovations. The research is of particular relevance as virtual teams play an increasingly important organizational role in today’s Information Systems.

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