Abstract
User innovation communities engaged in the development of open source software have exploded the cognitive capabilities of society, and in particular the relational intelligence and network ties that potentially portend a virtuous cycle of knowledge creation and evolution. The present study examined the open source software development processes and the types of knowledge utilized in solving software related problems. We analyzed the contents of 169 discussions pertaining to design, usability and coding of open source software. The findings indicate that knowledge combination and integration were predominantly utilized to deal with under-specified problems, and the process that resulted in problem resolution was relatively complex and diversified.
Recommended Citation
Kuk, George and Michaelides, George, "Knowledge Exchange and Process Diversification in Open Source Software Communities" (2002). PACIS 2002 Proceedings. 79.
https://aisel.aisnet.org/pacis2002/79