Abstract
Despite its relative infancy, the information systems discipline has devised several methods for evaluating information systems in both pre- and post adoption contexts. These methods receive considerable attention in the literature, and debate surrounding their efficacy continues. Amid this debate, electronic commerce has recently seen a tremendous uptake in commercial environments. However, the recent spate of ecommerce failures suggests that either these methods are not being applied, or their effectiveness is tenuous. This paper discusses some methods available for pre- and post adoption of ecommerce evaluation that have been derived from the information systems domain. It then discusses pitfalls encountered in applying these methods to ecommerce. The paper indirectly questions the suitability of applying a particular established metric in information systems to this new technology and suggests that a contingent perspective needs to be undertaken in selecting the appropriate metric (or metrics) for ecommerce evaluation in a given instance. Such a perspective would need to consider the context within which this technology functions in the business.
Recommended Citation
Cappuccio, Carlo; Goode, Sigi; and Lodhia, Sumit, "Towards a Model of Ecommerce Evaluation: A Discussion of Preand Post-Adoption Metrics" (2002). PACIS 2002 Proceedings. 75.
https://aisel.aisnet.org/pacis2002/75