Home > Journals > AIS Journals > MISQE > Vol. 9 (2010) > Iss. 4
Editorials
Editors' Comments - Special Issue on Enterprise and Industry Applications of Social Media
Gerald C. Kane, Ann Majchrzak, Blake Ives, and Carol V. Brown
Message from SIM
Wendell Jones
Research Articles
Social Media and Customer Dialog Management at Starbucks
Sam Ransbotham and John Gallaugher
Getting Customers' Ideas to Work for You: Learning from Dell how to Succeed with Online User Innovation Communities
Paul Michael Di Gangi, Molly Wasko, and Robert Hooker
Assimilating Generation Y IT New Hires into USAA's Workforce: The Role of an Enterprise 2.0 System
Dorothy Leidner, Hope Koch, and Ester Gonzalez
How Large U.S. Companies Can Use Twitter and Other Social Media to Gain Business Value
Mary J. Culnan, Patrick J. McHugh, and Jesus I. Zubillaga
Key Issues for IT Executives 2010: Judicious IT Investments Continue Post-Recession
Jerry Luftman and Tal Ben-Zvi
Report
APC Forum: Chubb's Enterprise Architecture
Madeline Weiss