Overcoming Knowledge-Transfer Barriers in Infrastructure Management Outsourcing: Lessons from a Case Study
This article describes how a global firm (JohnsonDiversey, Inc. - JDI) and an offshore Indian IT service provider (Wipro Technologies) successfully overcame the knowledge-transfer barriers associated with infrastructure management (IM) outsourcing. Case study evidence is used to describe how these two firms worked together to transfer responsibility for managing JDIÃ¢â‚¬â„¢s entire infrastructure to Wipro using a global delivery model. The article describes the specific knowledge-transfer challenges encountered and the solutions used to overcome them during a three-phase migration plan. It concludes with important lessons learned about pre-contract and post-contract activities that other organizations can apply to increase the likelihood that IM offshore outsourcing will be successful.
Zheng, Weijun; Hawk, Stephen; and Zmud, Robert W.
"Overcoming Knowledge-Transfer Barriers in Infrastructure Management Outsourcing: Lessons from a Case Study,"
MIS Quarterly Executive: Vol. 8
, Article 4.
Available at: https://aisel.aisnet.org/misqe/vol8/iss3/4