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Editors’ Comments
Gabriele Piccoli

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Guest Editorial: An industry perspective on major post-pandemic issues
Munir Mandviwalla, Dinesh Desai, Linda Descano, Larry Dignan, Chris Kearns, and Raghu Sankaran

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Message from SIM
Mark Taylor

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The 2020 SIM IT Issues and Trends Study
Leon Kappelman, Ephraim R. McLean, Vess L. Johnson, Russell Torres, Chris Maurer, Kevin Kim, Katia Guerra, and Mark Snyder

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Deciding Whether and How to Deploy Chatbots
Ryan M. Schuetzler, G. Mark Grimes, Justin Scott Giboney, and Holly K. Rosser

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How Companies Can Benefit from Interlinking External Crowds and Internal Employees
Volkmar Mrass, Christoph Peters, and Jan Marco Leimeister

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How Orange Achieved Long-Term Adaptability and Value Creation by Proactively Transforming its Business
Shirish C. Srivastava, Joseph J. Nehme, Alban Luherne, and Bruno Kone

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Insights from the World IT Project Survey of IS Organizational Trends
Prashant Palvia, Jaideep Ghosh, Tim Jacks, Alexander Serenko, and Aykut Turan