Original equipment manufacturers (OEMs) face the challenge of building the capabilities to effectively harness the digital data streams flowing from their digitized industrial products to create innovative data-driven services. Based on insights from the digitization journeys of thyssenkrupp and SIEMENS, we provide a capability framework and actions that will guide OEMs as they progress through a stepwise evolution of six strategic service stages.Click here for podcast summary (mp3)Click here for free 2-page executive summary (pdf)Click here for free presentation slides (pptx)
Herterich, Matthias M.; Uebernickel, Falk; and Brenner, Walter
"Stepwise Evolution of Capabilities for Harnessing Digital Data Streams in Data-Driven Industrial Services,"
MIS Quarterly Executive: Vol. 15
, Article 6.
Available at: https://aisel.aisnet.org/misqe/vol15/iss4/6