Retooling for Success: A Case Study of VoIP Implementation to Improve Customer Service at a Midwestern Financial Services Office

Authors

Russell Roysden, Wright State UniversityFollow
Shu Schiller, Wright State University - Main CampusFollow

Recommended Citation

Roysden, Russell and Schiller, Shu (2015) "Retooling for Success: A Case Study of VoIP Implementation to Improve Customer Service at a Midwestern Financial Services Office," Journal of the Midwest Association for Information Systems (JMWAIS): Vol. 1: Iss. 1, Article 5.
Available at: https://aisel.aisnet.org/jmwais/vol1/iss1/5