Abstract

New work arrangements have increased the strategic role played by Mobile Collaboration Technologies (MCTs) in facilitating team members’ interactions to achieve organizational success. Given the pivotal role of MCTs in enabling digital transformation, it is crucial to gain a better understanding of how organizations can enhance knowledge integration and team effectiveness through MCTs. By relying on affordance theory, we go beyond the general concept of adoption by offering a fine-grained perspective on how MCTs enable internal and external team processes to integrate knowledge and enhance team effectiveness. Moreover, due to the crucial role played by leaders in shaping the interplay between digital technologies and employees’ actions, we incorporate the contingent role of inspirational leadership in reaping the advantages of MCTs. We conducted a field study involving 638 team members, team coordinators, and managers from 131 teams. Our results suggest that MCT affordances are related to team knowledge integration, which in turn influences team effectiveness. Furthermore, our results indicate that inspirational leadership amplifies these effects. The study contributes to a better understanding of how MCTs enable digital transformation in workplaces. We discuss the implications of our findings for both theory and practice, and we outline directions for future research.

DOI

10.17705/1jais.01035

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