Abstract

The Covid-19 pandemic, whose effects on the forms of social organi-

zation are still far from being fully explored, has opened the door to forms of

experimentation unprecedented in their speed and extent. The pandemic outbreak

has required immediate responses from organizations that have drawn on both

intentional and unintentional repertoires. In particular, the use of IT architectures

was characterized by unintended responses that nevertheless allowed organiza-

tions to respond to the demands of health systems and bureaucracy to document

population protection activities. The work we present here confirms that in the

case studied, the benefits manifested themselves most clearly when organizations

were able to be flexibility-by-deviation by drawing on infrastructural projects

considered by ordinary management to be non-strategic until the arrival of the

pandemic.

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