Calidad del Servicio Bibliotecario: Universidad de Managua

Authors

Fernando David Valle Meza, Universidad de ManaguaFollow
Mario Valle Dávila, Universidad de ManaguaFollow
Julia Aleida Machado Marrero, Universidad Central ‘’Marta Abreu’’ de Las VillasFollow
Iliana Artiles Olivera, Universidad Central ‘’Marta Abreu’’ de Las VillasFollow
Hazel Margarita Saravia García, Universidad de ManaguaFollow

Abstract

The research proposes a set of actions to improve the quality of services in the Library of the University of Managua (UdeM). The study assumes the mixed approach with the use of quali-quanti cutting methods. To identify opportunities for improvement in the UdeM library service, at the beginning of the research the key variables are defined: Management, Communication, Human Resources, Physical and technological infrastructure. Later, the diagnosis was made, the main opportunities are declared, which served to shape actions by variables to improve the quality of services in the UdeM Library, which have been developing since 2010. In addition, the assessment of indicators to evaluate the execution of the actions, for the continuous improvement of the quality of the institution and the implementation of a quality management system.

Recommended Citation

Valle Meza, Fernando David; Dávila, Mario Valle; Marrero, Julia Aleida Machado; Olivera, Iliana Artiles; and Saravia García, Hazel Margarita, "Calidad del Servicio Bibliotecario: Universidad de Managua" (2020). ISLA 2020 Proceedings. 5.
https://aisel.aisnet.org/isla2020/5