Abstract
Interoperability remains a major challenge in citizen-centred digital government, particularly when services that should be experienced as a single life event are delivered through disconnected institutional procedures. This paper examines that challenge through the case of newborn registration in Mozambique and frames it as a model-based information systems development problem. Using a design science research approach, we employ DEMO to diagnose the existing coordination structure and then develop a lightweight ArchiMate-oriented artefact to support service redesign. The main result is a DEMO-to-ArchiMate modelling pipeline that links diagnosed coordination failures to an architectural representation of interoperability in a life-event service. From the case, four design requirements are derived and operationalised through five constructs: inter-agency life-event service, interoperability agreement, authoritative semantic asset, orchestration capability, and reusable integration pattern. As an exploratory design-science study, the paper evaluates representational adequacy for redesign, not implementation effectiveness or organisational adoption.
Paper Type
Full Paper
DOI
10.62036/ISD.2026.151
Operationalising Life-Event Interoperability in Digital Government: A DEMO-to-ArchiMate Modelling Pipeline
Interoperability remains a major challenge in citizen-centred digital government, particularly when services that should be experienced as a single life event are delivered through disconnected institutional procedures. This paper examines that challenge through the case of newborn registration in Mozambique and frames it as a model-based information systems development problem. Using a design science research approach, we employ DEMO to diagnose the existing coordination structure and then develop a lightweight ArchiMate-oriented artefact to support service redesign. The main result is a DEMO-to-ArchiMate modelling pipeline that links diagnosed coordination failures to an architectural representation of interoperability in a life-event service. From the case, four design requirements are derived and operationalised through five constructs: inter-agency life-event service, interoperability agreement, authoritative semantic asset, orchestration capability, and reusable integration pattern. As an exploratory design-science study, the paper evaluates representational adequacy for redesign, not implementation effectiveness or organisational adoption.
Recommended Citation
Sixpence, E. & Vasconcelos, A.(2026). Operationalising Life-Event Interoperability in Digital Government: A DEMO-to-ArchiMate Modelling Pipeline. In M. Valenta, B. Mannová, R. Pergl, A. Przybylek, M. Lang, H. Linger, C. Schneider, N. Iivari, & E. Insfran (Eds.), Making ISD Sustainable: Reloaded with AI and Automation (ISD2026 Proceedings). Prague, Czech Republic: Czech Technical University in Prague. ISBN: 978-80-01-07585-2. https://doi.org/10.62036/ISD.2026.151