Abstract
Today’s teenagers, who are part of Generation Z and Generation Alpha, make up “Generation Glass.” For this generation, the digital and traditional worlds are one and the same. They will soon become the recipients of public administration services. However, the adaptation of public services to the expectations of young citizens is proceeding very slowly. Thus, this article examines the potential of using low-code and no-code tools to develop public services. Additionally, this study identified areas where this technology can be applied in an urban context and the most significant benefits and limitations of its implementation. The study employed research methods, including a literature review to identify a research gap, as well as individual interviews with city representatives. This study may contribute to the accelerated implementation of new services for residents and support the city management process.
Paper Type
Short Paper
DOI
10.62036/ISD.2026.142
Low-code and no-code approach for public administration services. An interview study
Today’s teenagers, who are part of Generation Z and Generation Alpha, make up “Generation Glass.” For this generation, the digital and traditional worlds are one and the same. They will soon become the recipients of public administration services. However, the adaptation of public services to the expectations of young citizens is proceeding very slowly. Thus, this article examines the potential of using low-code and no-code tools to develop public services. Additionally, this study identified areas where this technology can be applied in an urban context and the most significant benefits and limitations of its implementation. The study employed research methods, including a literature review to identify a research gap, as well as individual interviews with city representatives. This study may contribute to the accelerated implementation of new services for residents and support the city management process.
Recommended Citation
Krauze-Maślankowska, P.(2026). Low-code and no-code approach for public administration services. An interview study. In M. Valenta, B. Mannová, R. Pergl, A. Przybylek, M. Lang, H. Linger, C. Schneider, N. Iivari, & E. Insfran (Eds.), Making ISD Sustainable: Reloaded with AI and Automation (ISD2026 Proceedings). Prague, Czech Republic: Czech Technical University in Prague. ISBN: 978-80-01-07585-2. https://doi.org/10.62036/ISD.2026.142