Abstract
Tourism’s global economic scale demands coordinated sustainable management that destinations struggle to deliver. The bodies tasked with tourism orchestration, Destination Management Organizations (DMOs), lack the Information Systems (IS) needed to coordinate sustainable practices. At the same time, destination stakeholders differ radically in digital capability, creating what is termed the multi-stakeholder digital literacy gap. This paper aims to design a tourism IS architecture in which autonomous AI agents absorb stakeholder heterogeneity, enabling sustainable coordination without requiring uniform digital literacy or sustainable behavior. Following a Design Science Research (DSR) approach, the study identifies operational challenges from literature, derives design requirements, and translates them into a three-layered architecture based on Multi-Agent Systems (MAS) coordinated via the Contract Net Protocol (CNP), featuring a Triple Sustainability Gate to enforce environmental, social, and economic constraints. The architecture is demonstrated ex-ante against the Taormina-Peloritani area (Eastern Sicily, Italy), drawing on first-hand institutional knowledge from a nascent DMO.
Paper Type
Short Paper
DOI
10.62036/ISD.2026.119
Designing Agentic Information Systems for Sustainable Destination Management: Evidence from the Taormina-Peloritani Territory
Tourism’s global economic scale demands coordinated sustainable management that destinations struggle to deliver. The bodies tasked with tourism orchestration, Destination Management Organizations (DMOs), lack the Information Systems (IS) needed to coordinate sustainable practices. At the same time, destination stakeholders differ radically in digital capability, creating what is termed the multi-stakeholder digital literacy gap. This paper aims to design a tourism IS architecture in which autonomous AI agents absorb stakeholder heterogeneity, enabling sustainable coordination without requiring uniform digital literacy or sustainable behavior. Following a Design Science Research (DSR) approach, the study identifies operational challenges from literature, derives design requirements, and translates them into a three-layered architecture based on Multi-Agent Systems (MAS) coordinated via the Contract Net Protocol (CNP), featuring a Triple Sustainability Gate to enforce environmental, social, and economic constraints. The architecture is demonstrated ex-ante against the Taormina-Peloritani area (Eastern Sicily, Italy), drawing on first-hand institutional knowledge from a nascent DMO.
Recommended Citation
Morana, A., D'Alessandro, C., Szopik-Depczyńska, K. & Ioppolo, G.(2026). Designing Agentic Information Systems for Sustainable Destination Management: Evidence from the Taormina-Peloritani Territory. In M. Valenta, B. Mannová, R. Pergl, A. Przybylek, M. Lang, H. Linger, C. Schneider, N. Iivari, & E. Insfran (Eds.), Making ISD Sustainable: Reloaded with AI and Automation (ISD2026 Proceedings). Prague, Czech Republic: Czech Technical University in Prague. ISBN: 978-80-01-07585-2. https://doi.org/10.62036/ISD.2026.119