Abstract
Information Systems Development (ISD) increasingly occurs in socio-technical environments, where systems are developed and evaluated in real-life contexts involving diverse stakeholders. Living Labs provide a setting in which stakeholder engagement and experimentation can shape the evolution of systems during development. This research examines the SynAir-G project digital sentinel system as a case of user-driven ISD in a Living Lab context. Using an interpretive case research approach, the study analyses how iterative testing, field experimentation, and stakeholder interaction influenced the development of interconnected system components, including a mobile application, monitoring dashboard, and supporting services. The findings show that engagement cycles and real-life experimentation function as mechanisms through which system requirements, design decisions, and governance arrangements evolve. The paper discusses implications for organising ISD processes in multi-stakeholder real-world environments.
Paper Type
Poster
DOI
10.62036/ISD.2026.10
User-Driven Information Systems Development in Living Lab Contexts: Evidence from the SynAir-G Case
Information Systems Development (ISD) increasingly occurs in socio-technical environments, where systems are developed and evaluated in real-life contexts involving diverse stakeholders. Living Labs provide a setting in which stakeholder engagement and experimentation can shape the evolution of systems during development. This research examines the SynAir-G project digital sentinel system as a case of user-driven ISD in a Living Lab context. Using an interpretive case research approach, the study analyses how iterative testing, field experimentation, and stakeholder interaction influenced the development of interconnected system components, including a mobile application, monitoring dashboard, and supporting services. The findings show that engagement cycles and real-life experimentation function as mechanisms through which system requirements, design decisions, and governance arrangements evolve. The paper discusses implications for organising ISD processes in multi-stakeholder real-world environments.
Recommended Citation
Habibipour, A.(2026). User-Driven Information Systems Development in Living Lab Contexts: Evidence from the SynAir-G Case. In M. Valenta, B. Mannová, R. Pergl, A. Przybylek, M. Lang, H. Linger, C. Schneider, N. Iivari, & E. Insfran (Eds.), Making ISD Sustainable: Reloaded with AI and Automation (ISD2026 Proceedings). Prague, Czech Republic: Czech Technical University in Prague. ISBN: 978-80-01-07585-2. https://doi.org/10.62036/ISD.2026.10