Abstract
The application of Artificial Intelligence (AI) mechanisms in public administration is gaining increasing attention globally. However, empirical research in the Polish context remains limited. This study addresses a notable research gap by exploring the level of AI-related knowledge among public administration officials through semi-structured interviews. The primary goal was to assess public officials’ knowledge regarding the use of Artificial Intelligence (AI) in the support of daily tasks and to identify key functional areas where AI holds development potential. Additionally, research was aimed to assess awareness regarding the potential of AI to optimize administrative processes. Research method was an interview with managers and IT specialists from a dynamically developing municipal office in Poland. The study explores the potential for integrating Generative AI (GenAI) solutions into local government structures in the future. These insights contribute to the discourse on AI readiness in public administration and inform future strategies for digital transformation in the public sector.
Paper Type
Poster
DOI
10.62036/ISD.2025.90
AI in Local Government Practice - interview-based study from Poland
The application of Artificial Intelligence (AI) mechanisms in public administration is gaining increasing attention globally. However, empirical research in the Polish context remains limited. This study addresses a notable research gap by exploring the level of AI-related knowledge among public administration officials through semi-structured interviews. The primary goal was to assess public officials’ knowledge regarding the use of Artificial Intelligence (AI) in the support of daily tasks and to identify key functional areas where AI holds development potential. Additionally, research was aimed to assess awareness regarding the potential of AI to optimize administrative processes. Research method was an interview with managers and IT specialists from a dynamically developing municipal office in Poland. The study explores the potential for integrating Generative AI (GenAI) solutions into local government structures in the future. These insights contribute to the discourse on AI readiness in public administration and inform future strategies for digital transformation in the public sector.
Recommended Citation
Krauze-Maślankowska, P. (2025). AI in Local Government Practice - interview-based study from PolandIn I. Luković, S. Bjeladinović, B. Delibašić, D. Barać, N. Iivari, E. Insfran, M. Lang, H. Linger, & C. Schneider (Eds.), Empowering the Interdisciplinary Role of ISD in Addressing Contemporary Issues in Digital Transformation: How Data Science and Generative AI Contributes to ISD (ISD2025 Proceedings). Belgrade, Serbia: University of Gdańsk, Department of Business Informatics & University of Belgrade, Faculty of Organizational Sciences. ISBN: 978-83-972632-1-5. https://doi.org/10.62036/ISD.2025.90