Abstract
Changing economic conditions and technological challenges are shaping the future of the insurance industry. Traditionally associated with a conservative approach to risk, the industry is faced with the need to make bold decisions that will allow it not only to manage new risks, but also to take advantage of the opportunities presented by the digitalisation of processes. Thus, the insurance market needs to adapt quickly to technological change and changing consumer expectations. The aim of this article is to analyse the areas and tools related to the digital transformation of the insurance sector. The research question posed is: how does digital transformation affect the development of the insurance market globally? The research presented in the article can contribute to the theoretical knowledge of digital transformation in the insurance sector. The research is based on data available in international reports published by Swiss Re, GlobalData, among others.
Paper Type
Poster
DOI
10.62036/ISD.2025.96
Digital Transformation of the Insurance Sector - Development Guidelines
Changing economic conditions and technological challenges are shaping the future of the insurance industry. Traditionally associated with a conservative approach to risk, the industry is faced with the need to make bold decisions that will allow it not only to manage new risks, but also to take advantage of the opportunities presented by the digitalisation of processes. Thus, the insurance market needs to adapt quickly to technological change and changing consumer expectations. The aim of this article is to analyse the areas and tools related to the digital transformation of the insurance sector. The research question posed is: how does digital transformation affect the development of the insurance market globally? The research presented in the article can contribute to the theoretical knowledge of digital transformation in the insurance sector. The research is based on data available in international reports published by Swiss Re, GlobalData, among others.
Recommended Citation
Walczak, D., Bera, A. & Pauch, D. (2025). Digital Transformation of the Insurance Sector - Development GuidelinesIn I. Luković, S. Bjeladinović, B. Delibašić, D. Barać, N. Iivari, E. Insfran, M. Lang, H. Linger, & C. Schneider (Eds.), Empowering the Interdisciplinary Role of ISD in Addressing Contemporary Issues in Digital Transformation: How Data Science and Generative AI Contributes to ISD (ISD2025 Proceedings). Belgrade, Serbia: University of Gdańsk, Department of Business Informatics & University of Belgrade, Faculty of Organizational Sciences. ISBN: 978-83-972632-1-5. https://doi.org/10.62036/ISD.2025.96