Abstract
Technological advancements and the COVID-19 pandemic have accelerated digital transformation, bringing employees from different generations into online work environments. This shift highlights the need to understand the experiences of Generation Y (Millennials) and Z in digital workplaces. However, existing studies often overlook the diverse needs of a multigenerational workforce, leading to disengagement. In 2022, only 23% of employees were engaged, while 59% were "quietly quitting." This paper presents a framework to help organizations create engaging digital workplaces for a multigenerational workforce. Using Design Science Research (DSR), the study combined two Systematic Literature Reviews (SLRs), a phenomenological study, and a confirmatory study. Findings revealed the effectiveness of the proposed framework and method to support organizations implementing engaging digital workplaces, tailored for a multigenerational workforce, with future research recommended to explore broader factors affecting digital workplace engagement and different organizational contexts.
Paper Type
Full Paper
DOI
10.62036/ISD.2025.86
A Method for Implementing Engaging Digital Workplaces Using Design Science Research
Technological advancements and the COVID-19 pandemic have accelerated digital transformation, bringing employees from different generations into online work environments. This shift highlights the need to understand the experiences of Generation Y (Millennials) and Z in digital workplaces. However, existing studies often overlook the diverse needs of a multigenerational workforce, leading to disengagement. In 2022, only 23% of employees were engaged, while 59% were "quietly quitting." This paper presents a framework to help organizations create engaging digital workplaces for a multigenerational workforce. Using Design Science Research (DSR), the study combined two Systematic Literature Reviews (SLRs), a phenomenological study, and a confirmatory study. Findings revealed the effectiveness of the proposed framework and method to support organizations implementing engaging digital workplaces, tailored for a multigenerational workforce, with future research recommended to explore broader factors affecting digital workplace engagement and different organizational contexts.
Recommended Citation
Relva de Moraes, C., Rupino da Cunha, P. & Ramos, I. (2025). A Method for Implementing Engaging Digital Workplaces Using Design Science ResearchIn I. Luković, S. Bjeladinović, B. Delibašić, D. Barać, N. Iivari, E. Insfran, M. Lang, H. Linger, & C. Schneider (Eds.), Empowering the Interdisciplinary Role of ISD in Addressing Contemporary Issues in Digital Transformation: How Data Science and Generative AI Contributes to ISD (ISD2025 Proceedings). Belgrade, Serbia: University of Gdańsk, Department of Business Informatics & University of Belgrade, Faculty of Organizational Sciences. ISBN: 978-83-972632-1-5. https://doi.org/10.62036/ISD.2025.86