Abstract

This paper analyzes stakeholders’ understanding of an electronic identification (e-ID) system based on artificial intelligence and distributed ledger technology. We address the question "How is the trustworthiness of a novel information system for e-ID influenced by the stakeholders’ understanding of its base technologies?". Our findings are based on a qualitative analysis of a questionnaire and interviews with stakeholders from a system development project focused on e-ID for online public services. We found that current e-ID systems have good usability but lack dialog and feedback mechanisms, whereas technical robustness and data protection are deemed essential attributes of emerging solutions. We identified four profiles of prospective users according to variations of trust in the new e-ID system. These findings suggest the need for greater transparency to facilitate the adoption of nascent digital identity solutions.

Recommended Citation

Bakhaev, S., Camposano, J.C., Wolff, A. & Smolander, K. (2025). Trust in the Unknown: Bridging Socio-Technical Gaps in the Trustworthiness of Emerging Electronic Identification SystemsIn I. Luković, S. Bjeladinović, B. Delibašić, D. Barać, N. Iivari, E. Insfran, M. Lang, H. Linger, & C. Schneider (Eds.), Empowering the Interdisciplinary Role of ISD in Addressing Contemporary Issues in Digital Transformation: How Data Science and Generative AI Contributes to ISD (ISD2025 Proceedings). Belgrade, Serbia: University of Gdańsk, Department of Business Informatics & University of Belgrade, Faculty of Organizational Sciences. ISBN: 978-83-972632-1-5. https://doi.org/10.62036/ISD.2025.144

Paper Type

Short Paper

DOI

10.62036/ISD.2025.144

Download

Share

COinS
 

Trust in the Unknown: Bridging Socio-Technical Gaps in the Trustworthiness of Emerging Electronic Identification Systems

This paper analyzes stakeholders’ understanding of an electronic identification (e-ID) system based on artificial intelligence and distributed ledger technology. We address the question "How is the trustworthiness of a novel information system for e-ID influenced by the stakeholders’ understanding of its base technologies?". Our findings are based on a qualitative analysis of a questionnaire and interviews with stakeholders from a system development project focused on e-ID for online public services. We found that current e-ID systems have good usability but lack dialog and feedback mechanisms, whereas technical robustness and data protection are deemed essential attributes of emerging solutions. We identified four profiles of prospective users according to variations of trust in the new e-ID system. These findings suggest the need for greater transparency to facilitate the adoption of nascent digital identity solutions.