Abstract
Software product quality is a multidimensional concept that depends directly on the software development process, the competencies and skills of software engineers, and the knowledge of product quality assurance. Assessing the quality of software products is challenging due to the complexity of systems, the different expectations of stakeholders, and perceptions of quality characteristics in the development process. Furthermore, the perception of quality is inherently subjective and varies significantly between different stakeholder groups involved in the software lifecycle. Developers, testers, project managers, end users, and clients often have distinct views on which quality characteristics are most critical, shaped by their roles, experiences, interactions with the system, and individual backgrounds. This research investigates the influence of social and individual factors on the perceptions of software engineers about the quality characteristics of software products using ISO/IEC 25010:2023. The findings reveal that social factors are crucial in shaping perceptions of software product quality characteristics. Understanding these influences can help software teams enhance development processes, improve product quality assurance, and effectively achieve customer satisfaction.
Paper Type
Full Paper
DOI
10.62036/ISD.2025.1
An Empirical Study in Lithuania: Perceptions of Individual and Social Factors Influencing Software Product Quality
Software product quality is a multidimensional concept that depends directly on the software development process, the competencies and skills of software engineers, and the knowledge of product quality assurance. Assessing the quality of software products is challenging due to the complexity of systems, the different expectations of stakeholders, and perceptions of quality characteristics in the development process. Furthermore, the perception of quality is inherently subjective and varies significantly between different stakeholder groups involved in the software lifecycle. Developers, testers, project managers, end users, and clients often have distinct views on which quality characteristics are most critical, shaped by their roles, experiences, interactions with the system, and individual backgrounds. This research investigates the influence of social and individual factors on the perceptions of software engineers about the quality characteristics of software products using ISO/IEC 25010:2023. The findings reveal that social factors are crucial in shaping perceptions of software product quality characteristics. Understanding these influences can help software teams enhance development processes, improve product quality assurance, and effectively achieve customer satisfaction.
Recommended Citation
Slotkienė, A. & Miliauskaitė, J. (2025). An Empirical Study in Lithuania: Perceptions of Individual and Social Factors Influencing Software Product QualityIn I. Luković, S. Bjeladinović, B. Delibašić, D. Barać, N. Iivari, E. Insfran, M. Lang, H. Linger, & C. Schneider (Eds.), Empowering the Interdisciplinary Role of ISD in Addressing Contemporary Issues in Digital Transformation: How Data Science and Generative AI Contributes to ISD (ISD2025 Proceedings). Belgrade, Serbia: University of Gdańsk, Department of Business Informatics & University of Belgrade, Faculty of Organizational Sciences. ISBN: 978-83-972632-1-5. https://doi.org/10.62036/ISD.2025.1