Development of Information Systems in The Insurance Sector According to a Non-Linear Approach: Perspectives of Generation Z Representatives

Presenter Information

Agnieszka Samsel, University of Szczecin, PolandFollow
Kamila Słupińska, University of Szczecin, PolandFollow

Abstract

A few decades ago, insurance policies were manually processed, with prices calculated using calculators, and customer service conducted at home. Currently, insurers utilize modern IT systems, and the insurance industry is thriving. The latest technological advancements, such as telematics (for assessing driving risk), artificial intelligence (for automatic insurance claim evaluation), and machine learning (for creating insurance products safeguarding businesses from weather anomalies), are employed. Generation Z individuals are entering the job market, including the insurance sector. Their needs regarding various system uses, extensive tech experience, self-awareness, and responsible data protection, must be considered. This article offers a brief overview and potential future directions for IT systems in insurance, tailored to Generation Z's needs

Recommended Citation

Samsel, A. & Słupińska, K. (2024). Development of Information Systems in The Insurance Sector According to a Non-Linear Approach: Perspectives of Generation Z Representatives. In B. Marcinkowski, A. Przybylek, A. Jarzębowicz, N. Iivari, E. Insfran, M. Lang, H. Linger, & C. Schneider (Eds.), Harnessing Opportunities: Reshaping ISD in the post-COVID-19 and Generative AI Era (ISD2024 Proceedings). Gdańsk, Poland: University of Gdańsk. ISBN: 978-83-972632-0-8. https://doi.org/10.62036/ISD.2024.41

Paper Type

Poster

DOI

10.62036/ISD.2024.41