Abstract
The paper presents the results of research on the determination of the significance of Information Technology adoption and wireless network use in freight transport enterprises for their logistics and customer service performance. The moderating role of organizational commitment, as well as organizational flexible and control orientation, was included in the research on the impact of IT endorsement and wireless networks application on freight transport enterprises’ achievements. The research procedure was conducted in 2022 in 278 freight transport enterprises. A quantitative survey in the questionnaire form was established and collected data analysis was completed using descriptive statistics methods and Structural Equations Modeling (SEM). The unveiled findings of the investigation indicate that IT adoption and wireless network technology maintenance, in their integration, facilitates the enterprises to obtain both their customer service goals and operational logistics performance. Moreover the implementation of IT can support the adoption of different organizational orientations’ approaches.
Paper Type
Poster
DOI
10.62036/ISD.2023.40
IT Adoption and Wireless Network Use for Logistics and Customer Service Performance in the Management of Freight Transport Enterprises
The paper presents the results of research on the determination of the significance of Information Technology adoption and wireless network use in freight transport enterprises for their logistics and customer service performance. The moderating role of organizational commitment, as well as organizational flexible and control orientation, was included in the research on the impact of IT endorsement and wireless networks application on freight transport enterprises’ achievements. The research procedure was conducted in 2022 in 278 freight transport enterprises. A quantitative survey in the questionnaire form was established and collected data analysis was completed using descriptive statistics methods and Structural Equations Modeling (SEM). The unveiled findings of the investigation indicate that IT adoption and wireless network technology maintenance, in their integration, facilitates the enterprises to obtain both their customer service goals and operational logistics performance. Moreover the implementation of IT can support the adoption of different organizational orientations’ approaches.
Recommended Citation
Kadłubek, M., Chatzoudes, D., & Maditinos, D. (2023). IT Adoption and Wireless Network Use for Logistics and Customer Service Performance in the Management of Freight Transport Enterprises. In A. R. da Silva, M. M. da Silva, J. Estima, C. Barry, M. Lang, H. Linger, & C. Schneider (Eds.), Information Systems Development, Organizational Aspects and Societal Trends (ISD2023 Proceedings). Lisbon, Portugal: Instituto Superior Técnico. ISBN: 978-989-33-5509-1. https://doi.org/10.62036/ISD.2023.40