Track 5: Usability, Trust and Sustainability in IS

Track Description

IS development and operations must ensure that systems are designed and implemented for users and therefore should take into account the users’ needs, values, characteristics, and contexts of use throughout the system’s life cycle. Usability is the overall goal of system development; the developed system should help users to achieve specified individual and/or organizational goals in a specified context of use. The usability goal is obtained by adopting a user-centred design approach to IS development. Trust revolves around assurance and confidence that people, data, organizations, information, or processes shall behave as expected; Trust may be analysed in different scopes and relationships, such as human to human, machine to machine, human to machine or machine to human. At a deeper level, trust might be regarded as a consequence of progress towards security or privacy objectives. However, the development and the use of technology also have a negative impact on the environment and well-being through vectors such as pollution, energy consumption, and the promotion of unhealthy behaviour or lifestyle. Thus, sustainability (e.g., sustainable development and use of IS) should represent a condition under which the shaping of the technological and societal landscape through IS development and operations takes place with minimal negative impact on the environment. In this track, we approach the socio-technical landscape from individual, organizational, business, political, and societal perspectives. We emphasize the importance of the human and social dimensions and explore how, by focusing on usability, trust, and sustainability, we as IS research community can contribute to the development of better practices, policies, and cultures of IS development and operations with AI.

Track Chairs

Dorina Rajanen, University of Oulu, Finland
Alvaro Arenas, IE Business School Madrid, Spain