Track Description

Human-Computer Interaction (HCI) is an interdisciplinary research field that addresses the design, use, adoption, and evaluation of Information Technology with a focus on the interfaces between humans and computers. As such, HCI influences any interactive application, especially information systems (IS). Therefore, exploring, analysing, and understanding how HCI models, methods, tools, and practices could be incorporated into and positively affect the development life cycle of an information system is key and represents the central theme of this track. Understanding IS development from HCI can be studied from an individual, group, organizational, social, or cultural perspective.
In order to precisely identify where and how HCI can be incorporated into IS, it is important to state in which development stage (e.g., requirements engineering, early design, detailed design and analysis, programming, deployment, evaluation) and for which software quality property (e.g., ISO 25010 software quality factors such as usability, but not only).
Among these software quality properties are User Experience (UX) and Customer Experience (CX). UX expresses how a person behaves when interacting with an Is, by encompassing any form of HCI. Customer Experience (CX) is the result of every interaction a customer has with an organization as a whole, which goes beyond interacting merely with the IS of this organization. In order to achieve high-quality UX/CX in an organization's offerings, there must be a seamless merging of multiple disciplines, including marketing, graphical design, and interface development life cycle.

Track Chairs

Jean Vanderdonckt, Université Catholique de Louvain, Belgium
Mikko Rajanen, University of Oulu, Finland

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