Paper Number
ICIS2025-1170
Paper Type
Complete
Abstract
This study examines how level of interaction (interaction vs. confrontation) and neurodiversity impact perceptions of algorithmic (ADM) and human decision-making (HDM). Grounded in the CASA framework and the stereotype content model, we conducted a between-subjects experiment (N = 191) comparing four scenarios: HDM and ADM in either confrontation or interaction. Results indicate that interaction, regardless of the decision-maker, consistently elicits more positive perceptions of warmth, trust, fairness, and competence. Notably, ADM confrontation did not evoke more negative perceptions compared to HDM confrontation, except for trust. Participants scoring high on autism and ADHD questionnaires viewed ADM interaction and HDM confrontation more positively than neurotypical individuals. These findings extend CASA by showing that the level of interaction may be more influential on perceptions than whether decisions are made by humans or algorithms. This research contributes to more inclusive ADM design by emphasizing the importance of interaction and neurodiversity in shaping employee perceptions.
Recommended Citation
Pomrehn, Larissa, "The Role of Neurodiversity and Level of Interaction in Shaping Perceptions of Algorithmic Decision-Making" (2025). ICIS 2025 Proceedings. 3.
https://aisel.aisnet.org/icis2025/is_transformwork/is_transformwork/3
The Role of Neurodiversity and Level of Interaction in Shaping Perceptions of Algorithmic Decision-Making
This study examines how level of interaction (interaction vs. confrontation) and neurodiversity impact perceptions of algorithmic (ADM) and human decision-making (HDM). Grounded in the CASA framework and the stereotype content model, we conducted a between-subjects experiment (N = 191) comparing four scenarios: HDM and ADM in either confrontation or interaction. Results indicate that interaction, regardless of the decision-maker, consistently elicits more positive perceptions of warmth, trust, fairness, and competence. Notably, ADM confrontation did not evoke more negative perceptions compared to HDM confrontation, except for trust. Participants scoring high on autism and ADHD questionnaires viewed ADM interaction and HDM confrontation more positively than neurotypical individuals. These findings extend CASA by showing that the level of interaction may be more influential on perceptions than whether decisions are made by humans or algorithms. This research contributes to more inclusive ADM design by emphasizing the importance of interaction and neurodiversity in shaping employee perceptions.
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