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Paper Number
1788
Paper Type
short
Description
Teleconsultations delivered by a team of physicians can yield various benefits over individual-based teleconsultations, such as rapid response, diverse expertise, workload distribution, and a learning environment for junior physicians. However, formal hierarchical barriers may inhibit junior physicians from actively participating in consultations in the presence of their senior counterparts. Drawing upon the lens of hierarchy, this study investigates strategies for mitigating formal hierarchical obstacles by examining the influence of medical rank-based formal hierarchy on physician participation and exploring the moderating effects of three informal hierarchical factors: gender stereotypes, platform-given informal hierarchy, and reputation-given informal hierarchy. We analyzed data from a prominent Chinese teleconsultation platform to derive our findings. This research aims to contribute to the literature on hierarchy, online health IT, and gender stereotypes while providing practical insights for effectively motivating and managing physicians in team-based teleconsultation services.
Recommended Citation
Li, Yiqing; Tong, Yu; and Hoo Tan, Chuan, "Teleconsultation by a Team of Physicians: The Intricacy of Hierarchy" (2023). ICIS 2023 Proceedings. 22.
https://aisel.aisnet.org/icis2023/user_behav/user_behav/22
Teleconsultation by a Team of Physicians: The Intricacy of Hierarchy
Teleconsultations delivered by a team of physicians can yield various benefits over individual-based teleconsultations, such as rapid response, diverse expertise, workload distribution, and a learning environment for junior physicians. However, formal hierarchical barriers may inhibit junior physicians from actively participating in consultations in the presence of their senior counterparts. Drawing upon the lens of hierarchy, this study investigates strategies for mitigating formal hierarchical obstacles by examining the influence of medical rank-based formal hierarchy on physician participation and exploring the moderating effects of three informal hierarchical factors: gender stereotypes, platform-given informal hierarchy, and reputation-given informal hierarchy. We analyzed data from a prominent Chinese teleconsultation platform to derive our findings. This research aims to contribute to the literature on hierarchy, online health IT, and gender stereotypes while providing practical insights for effectively motivating and managing physicians in team-based teleconsultation services.
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