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Paper Number
2514
Paper Type
Completed
Description
Technostress resulting from the use of social media and social streaming services is usually associated with negative consequences, such as lower user participation and engagement. This paper, however, finds evidence that the perception of stress in association with the use of social streaming services also positively impacts user participation and engagement by disentangling the concept of stress into eustress and distress. Data from 147 social streaming services users were collected and analyzed with structural equation modeling. The results confirm that perceived eustress positively affects user participation and engagement, while perceived distress decreases user participation and engagement. Separating the concept of user participation and engagement into benign and malicious user participation and engagement reveals that eustress is positively related to benign user participation and engagement, whereas perceived distress is positively associated with malicious user participation and engagement.
Recommended Citation
Zielonka, Julia Theresia and Rothlauf, Franz, "Disentangling Technostress in Social Streaming Services: The Impact of Perceived Eustress and Distress on User Participation and Engagement" (2023). ICIS 2023 Proceedings. 15.
https://aisel.aisnet.org/icis2023/socmedia_digcollab/socmedia_digcollab/15
Disentangling Technostress in Social Streaming Services: The Impact of Perceived Eustress and Distress on User Participation and Engagement
Technostress resulting from the use of social media and social streaming services is usually associated with negative consequences, such as lower user participation and engagement. This paper, however, finds evidence that the perception of stress in association with the use of social streaming services also positively impacts user participation and engagement by disentangling the concept of stress into eustress and distress. Data from 147 social streaming services users were collected and analyzed with structural equation modeling. The results confirm that perceived eustress positively affects user participation and engagement, while perceived distress decreases user participation and engagement. Separating the concept of user participation and engagement into benign and malicious user participation and engagement reveals that eustress is positively related to benign user participation and engagement, whereas perceived distress is positively associated with malicious user participation and engagement.
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Comments
15-SocialMedia