Loading...
Paper Number
2056
Paper Type
Complete
Description
The adoption of Instant Messaging (IM) applications in the workplace remains contentious due to difficulties in adequately quantifying organizational benefits and how it affects individual performance. Previous research on the impact of IM usage on employee performance has been limited to analyzing primary data (i.e., survey methods), making it difficult to extrapolate the findings to a constantly changing workplace. In contrast, we investigate the relationships between these individuals' IM usage at the workplace and their primary assessment metric in their organization, performance evaluation, using longitudinal data of employees' IM activities and their performance evaluation collected from a US Fortune 500 financial company. Using cutting-edge text-mining techniques, we identify the primary purposes of IM utilization in organizations and assess the impact of those attributes on employee performance. Our findings show that IM in the workplace can improve team communication, knowledge-sharing experience, and social networking among employees, but it can also be disruptive. However, the combined effect of team communication and knowledge sharing on employee performance can overshadow the negative impact of IM interruption on employee performance.
Recommended Citation
Esmaeili, Mostafa and Zantedeschi, Daniel, "Instant Messaging and Employee's Performance: A Text Mining Approach" (2022). ICIS 2022 Proceedings. 9.
https://aisel.aisnet.org/icis2022/is_implement/is_implement/9
Instant Messaging and Employee's Performance: A Text Mining Approach
The adoption of Instant Messaging (IM) applications in the workplace remains contentious due to difficulties in adequately quantifying organizational benefits and how it affects individual performance. Previous research on the impact of IM usage on employee performance has been limited to analyzing primary data (i.e., survey methods), making it difficult to extrapolate the findings to a constantly changing workplace. In contrast, we investigate the relationships between these individuals' IM usage at the workplace and their primary assessment metric in their organization, performance evaluation, using longitudinal data of employees' IM activities and their performance evaluation collected from a US Fortune 500 financial company. Using cutting-edge text-mining techniques, we identify the primary purposes of IM utilization in organizations and assess the impact of those attributes on employee performance. Our findings show that IM in the workplace can improve team communication, knowledge-sharing experience, and social networking among employees, but it can also be disruptive. However, the combined effect of team communication and knowledge sharing on employee performance can overshadow the negative impact of IM interruption on employee performance.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.
Comments
12-ImplAndAdopt