Description
Organizations continuously face challenges in achieving effective use of Information Systems (IS) under new scenarios. These challenges are amplified when collective, rather than individual use is needed, and when use is voluntary. This research explores the drivers of effective collective use in voluntary healthcare environments using the example of a surge management system in hospital emergency departments, a context in which IS often need to be used by multiple people to achieve the intended outcomes. We bring together three streams (i.e., effective use, collective use, and voluntary use) of literature. We aim to contribute to the extant literature by conceptualizing effective collective IS use and providing a greater understanding of the role of voluntariness and the drivers of such use. Our research also holds practical implications for the implementation of eHealth systems.
Recommended Citation
Jewer, Jennifer; Smailhodzic, Edin; Kendziorra, Jennifer; and Chuang, Michael Y., "Towards effective collective IS use in a voluntary healthcare environment (Paper-a-thon)" (2022). ICIS 2022 Proceedings. 22.
https://aisel.aisnet.org/icis2022/is_health/is_health/22
Towards effective collective IS use in a voluntary healthcare environment (Paper-a-thon)
Organizations continuously face challenges in achieving effective use of Information Systems (IS) under new scenarios. These challenges are amplified when collective, rather than individual use is needed, and when use is voluntary. This research explores the drivers of effective collective use in voluntary healthcare environments using the example of a surge management system in hospital emergency departments, a context in which IS often need to be used by multiple people to achieve the intended outcomes. We bring together three streams (i.e., effective use, collective use, and voluntary use) of literature. We aim to contribute to the extant literature by conceptualizing effective collective IS use and providing a greater understanding of the role of voluntariness and the drivers of such use. Our research also holds practical implications for the implementation of eHealth systems.
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