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Paper Number
1624
Paper Type
Complete
Description
On digital labor platforms, interactions between workers and clients are algorithmically managed. Previous research found that algorithmic management can disadvantage workers. In this paper, we empirically examine algorithmic unfairness from a sociotechnical perspective. Specifically, we conduct online focus groups with 23 workers who directly interact with algorithmic management practices on digital labor platforms. In using grounded theory methodology, we pursue to understand how algorithmic management promotes unfairness on digital labor platforms. Our emergent theory understands algorithmic unfairness as algorithmic management practices that give rise to systematic disadvantages for workers. Algorithmic management practices either automate decisions or automate the delegation of decisions. Workers experience systematic disadvantages in the form of devaluation, restriction, and exclusion. Our findings serve as a starting point for mitigating algorithmic unfairness in the future.
Recommended Citation
Schulze, Laura; Trenz, Manuel; Cai, Zhao; and Tan, Chee-Wee, "Algorithmic Unfairness on Digital Labor Platforms: How Algorithmic Management Practices Disadvantage Workers" (2022). ICIS 2022 Proceedings. 8.
https://aisel.aisnet.org/icis2022/is_futureofwork/is_futureofwork/8
Algorithmic Unfairness on Digital Labor Platforms: How Algorithmic Management Practices Disadvantage Workers
On digital labor platforms, interactions between workers and clients are algorithmically managed. Previous research found that algorithmic management can disadvantage workers. In this paper, we empirically examine algorithmic unfairness from a sociotechnical perspective. Specifically, we conduct online focus groups with 23 workers who directly interact with algorithmic management practices on digital labor platforms. In using grounded theory methodology, we pursue to understand how algorithmic management promotes unfairness on digital labor platforms. Our emergent theory understands algorithmic unfairness as algorithmic management practices that give rise to systematic disadvantages for workers. Algorithmic management practices either automate decisions or automate the delegation of decisions. Workers experience systematic disadvantages in the form of devaluation, restriction, and exclusion. Our findings serve as a starting point for mitigating algorithmic unfairness in the future.
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