User Behaviors, Engagement, and Consequences

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Paper Number

2058

Paper Type

Completed

Description

Organizations have become increasingly aware of the role of information integration in emergency response. Despite their efforts to transform, emergency organizations still face barriers against information integration. We misunderstand how actors practically deal with these barriers. This research addresses this gap through a longitudinal case study of an emergency organizational field in France. In 7 years, we collected data mainly through 70 hours of interviews and 166 hours of observation. We followed a grounded theory methodology. We also relied on practice as a lens to induce a comprehensive model of soldiering, a set of trans-local activities and broader outputs that both support and undermine information integration. Our findings enrich knowledge on information integration. They can help emergency organizations manage the dark side of information integration by supporting early detection of soldiering features.

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Dec 12th, 12:00 AM

“The two faces of Janus”: the role of soldiering in information integration in the emergency sector

Organizations have become increasingly aware of the role of information integration in emergency response. Despite their efforts to transform, emergency organizations still face barriers against information integration. We misunderstand how actors practically deal with these barriers. This research addresses this gap through a longitudinal case study of an emergency organizational field in France. In 7 years, we collected data mainly through 70 hours of interviews and 166 hours of observation. We followed a grounded theory methodology. We also relied on practice as a lens to induce a comprehensive model of soldiering, a set of trans-local activities and broader outputs that both support and undermine information integration. Our findings enrich knowledge on information integration. They can help emergency organizations manage the dark side of information integration by supporting early detection of soldiering features.

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