IS in Healthcare

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Paper Number

2641

Paper Type

Completed

Description

Drawing upon computer-mediated theory and hyperpersonal model, this study investigates the interplay of relationships underlying the adoption of telehealth, patient-perceived quality, and specialty risk categories driven by COVID-19. We identify the mechanism of the positive influence of telehealth adoption that different strategies of telehealth adoption (i.e., doctors who adopt telehealth and only accept video visits, doctors who adopt telehealth and accept both video visits and in-person visits, and doctors who do not adopt telehealth) is the driving force for the improvement of patient's perception quality. Further, our empirical results show that the connection between the degree of doctors’ telehealth adoption and patients' perceived healthcare quality is operating through the pandemic phases. Finally, our results suggest that the adoption of telehealth is more beneficial for a doctor with high-risk specialties than in low-risk specialties during the emergence phase of the pandemic outbreak.

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Dec 12th, 12:00 AM

Role of Telehealth Adoption in Shaping Perceived Quality of Care: Empirical Analysis

Drawing upon computer-mediated theory and hyperpersonal model, this study investigates the interplay of relationships underlying the adoption of telehealth, patient-perceived quality, and specialty risk categories driven by COVID-19. We identify the mechanism of the positive influence of telehealth adoption that different strategies of telehealth adoption (i.e., doctors who adopt telehealth and only accept video visits, doctors who adopt telehealth and accept both video visits and in-person visits, and doctors who do not adopt telehealth) is the driving force for the improvement of patient's perception quality. Further, our empirical results show that the connection between the degree of doctors’ telehealth adoption and patients' perceived healthcare quality is operating through the pandemic phases. Finally, our results suggest that the adoption of telehealth is more beneficial for a doctor with high-risk specialties than in low-risk specialties during the emergence phase of the pandemic outbreak.

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