AI in Business and Society

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Paper Number

1406

Paper Type

Completed

Description

While decision-makers previously repeatedly struggled with information scarcity; now, they often face a seemingly unmanageable overload of information. To increase the decision quality and speed as well as to free up resources, mangers increasingly have the option to involve AI-enabled decision-making systems. However, delegating decision to AI is challenging, in particular in surrogate and ethically complex situations, e.g., in lay-off decision situations. To research the decision delegation behavior in such situations, we draw on two experimental designs and complement our findings with qualitative interview data. Our findings reveal opposing perceptions of the same situation, depending on the individual’s perspective. Whereas the willingness-to-delegate a layoff decision in a surrogate decision context to AI is lower than in a non-surrogate context (decision-maker perspective), people affected by the decision do not generally prefer humans to AI (decision-affected perspective).

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Dec 12th, 12:00 AM

Only a Coward hides behind AI? Preferences in Surrogate, Moral Decision-Making

While decision-makers previously repeatedly struggled with information scarcity; now, they often face a seemingly unmanageable overload of information. To increase the decision quality and speed as well as to free up resources, mangers increasingly have the option to involve AI-enabled decision-making systems. However, delegating decision to AI is challenging, in particular in surrogate and ethically complex situations, e.g., in lay-off decision situations. To research the decision delegation behavior in such situations, we draw on two experimental designs and complement our findings with qualitative interview data. Our findings reveal opposing perceptions of the same situation, depending on the individual’s perspective. Whereas the willingness-to-delegate a layoff decision in a surrogate decision context to AI is lower than in a non-surrogate context (decision-maker perspective), people affected by the decision do not generally prefer humans to AI (decision-affected perspective).

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