Human Computer Interaction, Artificial Intelligence and Intelligent Augmentation

Track Description
Human Computer Interaction (HCI) focuses on the design, evaluation, and use of information and communication technologies with an explicit goal to improve user experiences, task performance, and quality of life. HCI is currently being shaped and shaping the applications of artificial intelligence (AI) and intelligent augmentation (IA). This is leading to the rapid emergence of new and exciting research topics. These topics and the questions derived from them are extending and challenging our current theoretical foundations and research methodologies. This calls for both a reflection and a discussion among IS scholars.

This track aims to provide a forum to discuss, develop, and promote a range of research exploring novel theories, methodologies, and empirical insights related to phenomenon pertaining to HCI, AI, and/or IA. We welcome submissions reflecting a breath of research traditions and approaches, including behavioral, economics of IS, econometrics, design science, and data science, that address new and emerging issues in these fields.

Research relevant to the track may offer novel theoretical perspectives on HCI, AI and IA in a variety of contexts including but not limited to e-commerce, m-commerce, labor, organizations, human interactions with smart technologies, human robot interactions, novel interface designs for virtual reality/augmented reality (VR/AR) technologies, and examination of HCI issues through neuro-physiological tools and devices (e.g., EEG, fMRI, GSR, and eye-trackers). Relevant research may also include studies examining the impact of AI/IA on business strategy development, applications in public versus private organizations, the effect of AI on the market, economy and society, and the business value and unanticipated consequences of AI.

Track Chairs
Ahmed Abbasi, University of Virginia, ana6e@comm.virginia.edu
Lionel Robert, University of Michigan, lprobert@umich.edu
Weiquan Wang, City University of Hong Kong, weiquan.wang@gmail.com
Lynn Wu, University of Pennsylvania, wulynn@upenn.edu

Schedule
Monday, December 14th
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2020
	A Review of the Empirical Literature on Conversational Agents and Future Research Directions Naim Zierau, University of St.Gallen Edona Elshan, Institute of Information Management Camillo Visini, University of St.Gallen Andreas Janson, Information Systems
12:00 AM	A Situation-specific Smart Retail Service Based On Vital Signs Nurten Öksüz, Saarland University Wolfgang Maass, Saarland University
12:00 AM	AI Agents for Sequential Promotions: Combining Deep Reinforcement Learning and Dynamic Field Experimentation Wen Wang, Carnegie Mellon University Beibei Li, Carnegie Mellon University Xueming Luo, Temple University Xiaoyi Wang, Zhejiang University
12:00 AM	Biased but Credible: An Experimental Study of Online Reviews Long The Nguyen, University of Massachusetts Amherst Traci J. Hess, UMass Amherst Zachary J. Sheffler, University of Massachusetts Amherst Ying Liu, University of Massachusetts Amherst
12:00 AM	Combining Observational and Experimental Data to Improve Large-Scale Decision-Making Carlos Fernández-Loría, New York University Foster Provost, New York University
12:00 AM	Design and Evaluation of an Adaptive Dialog-Based Tutoring System for Argumentation Skills Thiemo Wambsganss, University of St. Gallen Matthias Soellner, University of Kassel Jan Marco Leimeister, University of St. Gallen
12:00 AM	Designing Topic Models for Better Econometric Modeling Xiaoping Liu, Northeastern University Xiaobai Li, University of Massachusetts Lowell
12:00 AM	Disentangling the Effects of Paralinguistic Cues in Bolstering Listeners’ Engagement with Podcasters Xiaohui Liu, Shanghai Jiao Tong University Fei Liu, Copenhagen Business School Yijing Li, UNSW Sydney Eric Lim, UNSW Sydney
12:00 AM	Does one Creative Tool Fit All? Initial Evidence on Creativity Support Systems and Wikipedia-based Stimuli Hans Christian Klein, University of Siegen Sebastian Weber, University of Siegen Michael Schlechtinger, University of Siegen Frederike Marie Oschinsky, University of Siegen
12:00 AM	Effects of Voice-Based AI in Customer Service: Evidence from a Natural Experiment Lingli Wang, Tsinghua University Nina Huang, Arizona State University Yili Hong, Arizona State University Luning Liu, Harbin Institute of Technology Xunhua Guo, Tsinghua University Guoqing Chen, Tsinghua University
12:00 AM	Fad, Fashion or Classic? Fashion Life Cycle Forecasting with Instagram Yifan Ren, Fordham University Yilu Zhou, Fordham University Heng Xu, American University
12:00 AM	Fostering Human Agency: A Process for the Design of User-Centric XAI Systems Maximilian Förster, University of Ulm Mathias Klier, University of Ulm Kilian Kluge, University of Ulm Irina Sigler, University of Ulm
12:00 AM	How does Virtual Reality Matter? Evidence from an Online Real Estate Platform Zhenbin Yan, University of Science and Technology of China Zixuan Meng, The University of Texas at Dallas Yong Tan, University of Washington
12:00 AM	Is it a Match? Examining the Fit Between Conversational Interaction Modalities and Task Characteristics Christine Rzepka, Ludwig-Maximilians-Universität München Benedikt Berger, Ludwig-Maximilians-Universität München Thomas Hess, Ludwig-Maximilians-Universität München
12:00 AM	Keep It Mystic? – The Effects of Algorithm Transparency on the Use of Advice Cedric Alexander Lehmann, University of Cologne Christiane Haubitz, University of Cologne Andreas Fuegener, University of Cologne Ulrich Thonemann, University of Cologne
12:00 AM	PERSONA: Personality-Based Deep Learning for Detecting Hate Speech Kyuhan Lee, University of Arizona Sudha Ram, University of Arizona
12:00 AM	Personalizing Debt Collections: Combining Reinforcement Learning and Field Experiment Tracy Yang, The University of Texas at Austin Tian Lu, Carnegie Mellon University Beibei Li, Carnegie Mellon University Lu Xianghua, Fudan University
12:00 AM	“She is not just a computer”: Gender Role of AI Chatbots in Debt Collection Yiting Guo, Tsinghua University Ximing Yin, Tsinghua University De Liu, University of Minnesota Sean Xin Xu, Tsinghua University
12:00 AM	The Chatbot Disclosure Dilemma: Desirable and Undesirable Effects of Disclosing the Non-Human Identity of Chatbots Nika Mozafari, University of Goettingen Welf H. Weiger, University of Goettingen Maik Hammerschmidt, University of Goettingen
12:00 AM	The Impact of AI-powered Shelf Monitoring on Product Sales Yipu Deng, Purdue University Jinyang Zheng, Purdue University Liqiang Huang, Zhejiang University Karthik Kannan, Purdue University
12:00 AM	Towards Dual Processing of Social Robots: Differences in the Automatic and Reflective System Katharina Jahn, University of Siegen Anika Nissen, Institute for Computer Science and Business Information Systems
12:00 AM	Towards the Design of an Interactive Machine Learning System for Qualitative Coding Tim Rietz, Karlsruhe Institute of Technology (KIT) Alexander Maedche, Karlsruhe Institute of Technology (KIT)
12:00 AM	What If an AI Told You That 2 + 2 Is 5? Conformity to Algorithmic Recommendations Yotam Liel, Tel Aviv University Lior Zalmanson, Tel Aviv University
12:00 AM	White, Grey, Black: Effects of XAI Augmentation on the Confidence in AI-based Decision Support Systems Jonas Wanner, University of Würzburg Lukas-Valentin Herm, University of Würzburg Kai Heinrich, Technische Universität Dresden Christian Janiesch, University of Würzburg Patrick Zschech, Technische Universität Dresden

Human Computer Interaction, Artificial Intelligence and Intelligent Augmentation

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