Examining Customer Rating Differences of Chain Restaurants: An Aspect-Based Sentiment Analysis

Presenter Information

Yuanyuan Gao, School of Business, State University of New York at New Paltz, United StatesFollow
Paul Hu, Department of Operations and Information Systems, David Eccles School of Business, University of Utah, United StatesFollow

Description

Understanding users™ opinion would allow us to discover the potential casual effects among different factors. We noticed that given standard menu items, food sources, similar decoration and style setting, chain restaurants under the same brand receive div

Recommended Citation

Gao, Yuanyuan and Hu, Paul, "Examining Customer Rating Differences of Chain Restaurants: An Aspect-Based Sentiment Analysis" (2018). ICIS 2018 Proceedings. 12.
https://aisel.aisnet.org/icis2018/social/Presentations/12