Start Date
12-16-2013
Description
Creolization seems to play a key role in driving success in global IT sourcing, but the impacts of creolization on trust and knowledge sharing between the supplier and the client have not been study. We attempt to theorize why and how creolization affects performance through trust in IT-enabled global services sourcing. In this paper, we theoretically link creolization to trust, knowledge sharing, and performance. In a cross-sectional, questionnaire-instrumented field study undertaken in China, we gathered data in twenty companies engaged in IT provisioning from 369 knowledge workers. Results of the study show that creolization is positively associated with trust, knowledge sharing, and performance. In addition, trust has a significant, positive influence on both knowledge sharing and performance. However, knowledge sharing has no immediate influence on performance. These findings add more theoretical understanding to existing theories on cross-cultural trust and knowledge sharing, and give practical implications to global IT sourcing industry.
Recommended Citation
Du, Rong; Ai, Shizhong; and Straub, Detmar, "IMPACTS OF CREOLIZATION ON TRUST AND KNOWLEDGE SHARING IN IT-ENABLED GLOBAL SERVICES SOURCING" (2013). ICIS 2013 Proceedings. 14.
https://aisel.aisnet.org/icis2013/proceedings/ResearchInProgress/14
IMPACTS OF CREOLIZATION ON TRUST AND KNOWLEDGE SHARING IN IT-ENABLED GLOBAL SERVICES SOURCING
Creolization seems to play a key role in driving success in global IT sourcing, but the impacts of creolization on trust and knowledge sharing between the supplier and the client have not been study. We attempt to theorize why and how creolization affects performance through trust in IT-enabled global services sourcing. In this paper, we theoretically link creolization to trust, knowledge sharing, and performance. In a cross-sectional, questionnaire-instrumented field study undertaken in China, we gathered data in twenty companies engaged in IT provisioning from 369 knowledge workers. Results of the study show that creolization is positively associated with trust, knowledge sharing, and performance. In addition, trust has a significant, positive influence on both knowledge sharing and performance. However, knowledge sharing has no immediate influence on performance. These findings add more theoretical understanding to existing theories on cross-cultural trust and knowledge sharing, and give practical implications to global IT sourcing industry.