Start Date
14-12-2012 12:00 AM
Description
Organizations have made significant investments in ERP systems, expecting that employees utilize the technology to enhance organizational performance. However, research indicates that many systems are under-utilized. This paper addresses the impact of control and empowerment on infusion – the deep and comprehensive usage of an information system. Moreover, it also tests whether infusion leads to higher levels of ERP success. A survey was conducted in a large public organization which has been using an ERP system for several years. Results indicate that empowerment is positively related with infusion, while an inverted u-relationship has been found for control. The critical link between infusion and ERP system success was found as well, meaning that the more users utilize the system to its fullest extent, the more likely the organization can attain its promised benefits. Finally, traditional predictors of the acceptance and routinization phases were found to be inappropriate when examining infusion.
Recommended Citation
Maas, Jan-Bert; Fenema, Paul van; and Soeters, Joseph, "Information System Infusion: The Role of Control and Empowerment" (2012). ICIS 2012 Proceedings. 7.
https://aisel.aisnet.org/icis2012/proceedings/HumanBehavior/7
Information System Infusion: The Role of Control and Empowerment
Organizations have made significant investments in ERP systems, expecting that employees utilize the technology to enhance organizational performance. However, research indicates that many systems are under-utilized. This paper addresses the impact of control and empowerment on infusion – the deep and comprehensive usage of an information system. Moreover, it also tests whether infusion leads to higher levels of ERP success. A survey was conducted in a large public organization which has been using an ERP system for several years. Results indicate that empowerment is positively related with infusion, while an inverted u-relationship has been found for control. The critical link between infusion and ERP system success was found as well, meaning that the more users utilize the system to its fullest extent, the more likely the organization can attain its promised benefits. Finally, traditional predictors of the acceptance and routinization phases were found to be inappropriate when examining infusion.