Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
Companies use both organization-specific (internal) and public social media platforms to enable interactions between their employees and customers. However, continued user engagement on these platforms often proves challenging. This study reviews factors influencing user engagement in organizational contexts. Technological features, individual characteristics, and organizational factors are examined. A systematic literature review identified, analyzed, and discussed 39 research papers. The results show that all three groups of determinants influence user engagement. In the internal organizational context, mobile platform availability and management support play a significant role. In the marketing context, platform features, individual motivations, and types of content are essential. Increased user engagement can positively affect employees’ performance and customers’ purchase intention, so the continued management and use of social media platforms are critical to a company's success.
Recommended Citation
Lin, Lin; Van Zoonen, Ward; Koehnlein, Christian; and Moser, Klaus, "How Social Media Platforms Enhance User Engagement in Organizational Contexts: A Systematic Literature Review" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 3.
https://aisel.aisnet.org/hicss-58/dsm/dsm_in_enterprise/3
How Social Media Platforms Enhance User Engagement in Organizational Contexts: A Systematic Literature Review
Hilton Waikoloa Village, Hawaii
Companies use both organization-specific (internal) and public social media platforms to enable interactions between their employees and customers. However, continued user engagement on these platforms often proves challenging. This study reviews factors influencing user engagement in organizational contexts. Technological features, individual characteristics, and organizational factors are examined. A systematic literature review identified, analyzed, and discussed 39 research papers. The results show that all three groups of determinants influence user engagement. In the internal organizational context, mobile platform availability and management support play a significant role. In the marketing context, platform features, individual motivations, and types of content are essential. Increased user engagement can positively affect employees’ performance and customers’ purchase intention, so the continued management and use of social media platforms are critical to a company's success.
https://aisel.aisnet.org/hicss-58/dsm/dsm_in_enterprise/3