Location
Hilton Hawaiian Village, Honolulu, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
3-1-2024 12:00 AM
End Date
6-1-2024 12:00 AM
Description
This research investigates digital akrasia, the phenomenon of acting against one's better judgment, specifically in the context of optional adoption of multi-factor authentication (MFA). Through a mixed- method study, we identified five factors contributing to digital akrasia in MFA adoption: inconvenience, time consumption, reliance on additional devices, security concerns, and potential malfunctions. Additionally, we discovered five factors that can mitigate digital akrasia: improved overall security, account verification and identity confirmation, enhanced peace of mind, increased privacy and protection of personal information, and prevention of identity theft. Recognizing these influential factors allows us to focus on inhibiting akrasia and encouraging users to embrace MFA even when it is not mandatory.
Recommended Citation
Zhan, Xinhui; Durcikova, Alexandra; and Galletta, Dennis, "The Paradox of Choice: Digital Akrasia in the Deployment of Multi-Factor Authentication" (2024). Hawaii International Conference on System Sciences 2024 (HICSS-57). 8.
https://aisel.aisnet.org/hicss-57/in/behavioral_is_security/8
The Paradox of Choice: Digital Akrasia in the Deployment of Multi-Factor Authentication
Hilton Hawaiian Village, Honolulu, Hawaii
This research investigates digital akrasia, the phenomenon of acting against one's better judgment, specifically in the context of optional adoption of multi-factor authentication (MFA). Through a mixed- method study, we identified five factors contributing to digital akrasia in MFA adoption: inconvenience, time consumption, reliance on additional devices, security concerns, and potential malfunctions. Additionally, we discovered five factors that can mitigate digital akrasia: improved overall security, account verification and identity confirmation, enhanced peace of mind, increased privacy and protection of personal information, and prevention of identity theft. Recognizing these influential factors allows us to focus on inhibiting akrasia and encouraging users to embrace MFA even when it is not mandatory.
https://aisel.aisnet.org/hicss-57/in/behavioral_is_security/8