Service Analytics

Data Annotation for Support Ticket Data: A Literature Review

Simon Fuchs, Technische Universität München (TUM)
Janik Schnellbach, Technische Universität München (TUM)
Lukas Schmidt, Technische Universität München (TUM)
Holger Wittges, Technische Universität München (TUM)

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

Visit Site

Improving Query Performance in RaaS: A Framework for Reputation As a Service in Decentralized Marketplaces

Ravi Mukkamala, Old Dominion University
Stephen Olariu, Old Dominion University
Meshari Aljohani, Old Dominion University

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

Visit Site

Increasing normal approximation in psychometric health care data analyses using a compositional data approach

Rene Lehmann, Otto-von-Guericke University
Bodo Vogt, Otto-von-Guericke University

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

Visit Site

Introduction to the Minitrack on Service Analytics

Niklas Kühl, University of Bayreuth
Thomas Setzer, Catholic University of Eichstätt-Ingolstadt
Hansjörg Fromm, Karlsruhe Institute of Technology
Michael Vössing, IBM Germany and Karlsruhe Institute of Technology

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

Visit Site

Loss-Leader Pricing Strategies for Personalized Bundles under Customer Choice

Zhengliang Xue, IBM Research
Shiva Subramanian, IBM
Markus Ettl, IBM Research

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

Visit Site

OptiGuide: An Efficient Domain-Independent Package Recommender System Based on Multi-Objective Optimization and User Decision Guidance

Tahani Almanie, George Mason University
Alexander Brodsky, George Mason University

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

Visit Site

Predicting Customer Satisfaction in Service Processes Using Multilingual Large Language Models

Annina Liessmann, Friedrich-Alexander-Universität Erlangen-Nürnberg
Sandra Zilker, Friedrich-Alexander-University Erlangen-Nuremberg
Sven Weinzierl, Friedrich-Alexander-Universität Erlangen-Nürnberg
Maria Sukhareva, Siemens AG
Martin Matzner, Friedrich-Alexander-Universität Erlangen-Nürnberg

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

Visit Site

Sports digitalization – realizing the potential value of tracking technologies in professional sports organizations

Henrike Konzag, Aarhus University
Nanna Sølvkær Schütz, Aarhus University

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

Visit Site