Location
Online
Event Website
https://hicss.hawaii.edu/
Start Date
4-1-2021 12:00 AM
End Date
9-1-2021 12:00 AM
Description
Online collaborative learning environments are becoming increasingly popular in higher education. E-tutors need to supervise, guide students and look out for conflicts within the online environment to ensure a successful learning experience. Web-based platforms allow for interactive elements such as conversational agents to disencumber the e-tutor. Repeatable tasks, which do not require a human response, can be automatized by these systems. The aim of this study is to identify and synthesize the tasks an e-tutor has and to investigate the automatisation potential with conversational agents. Using a design science research approach a literature review is conducted, identifying 13 tasks. Subsequently, a matrix is established, contrasting the tasks with requirements for the use of conversational agents. Furthermore, a virtual tutor framework is developed, clarifying the agent type selection, the technical structure and components for a prototype development in an online collaborative learning environment.
The Virtual Tutor: Tasks for conversational agents in Online Collaborative Learning Environments
Online
Online collaborative learning environments are becoming increasingly popular in higher education. E-tutors need to supervise, guide students and look out for conflicts within the online environment to ensure a successful learning experience. Web-based platforms allow for interactive elements such as conversational agents to disencumber the e-tutor. Repeatable tasks, which do not require a human response, can be automatized by these systems. The aim of this study is to identify and synthesize the tasks an e-tutor has and to investigate the automatisation potential with conversational agents. Using a design science research approach a literature review is conducted, identifying 13 tasks. Subsequently, a matrix is established, contrasting the tasks with requirements for the use of conversational agents. Furthermore, a virtual tutor framework is developed, clarifying the agent type selection, the technical structure and components for a prototype development in an online collaborative learning environment.
https://aisel.aisnet.org/hicss-54/cl/teaching_and_learning_technologies/12