How to Improve Cloud Services Availability? Investigating the Impact of Power and It Subsystems Failures

Daniel Rosendo, Universidade Federal de Pernambuco
Guto Leoni, Universidade Federal de Pernambuco
Demis Gomes, Universidade Federal de Pernambuco
André Moreira, Universidade Federal de Pernambuco
Glauco Gonçalves, Universidade Federal Rural de Pernambuco
Patricia Endo, Universidade de Pernambuco
Judith Kelner, Universidade Federal de Pernambuco
Djamel Sadok, Universidade Federal de Pernambuco
Mozhgan Mahloo, Ericsson Research

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

Visit Site

Influencing Operational Policing Strategy by Predictive Service Analytics

Lisa Jackson, Loughborough University
Melanie-Jane Stoneman, Loughborough University
Heather Callaghan, Loughborough University
Hanjing Zhang, Loughborough University
Christina Latsou, Loughborough University
Sarah Dunnett, Loughborough University
Lei Mao, Loughborough University

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

Visit Site

Introduction to the Minitrack on Service Analytics

Hansjörg Fromm, Karlsruhe Institute of Technology
Gerhard Satzger, Karlsruhe Institute of Technology
Thomas Setzer, Karlsruhe Institute of Technology

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

Visit Site

On Predictability of Revisioning in Corporate Cash Flow Forecasting

Florian Knöll, Karlsruhe Institute of Technology
Thomas Setzer, Karlsruhe Institute of Technology
Kevin Laubis, FZI Research Center for Information Technology, Karlsruhe

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

Visit Site

Stable Matrix Approximation for Top-N Recommendation on Implicit Feedback Data

Dongsheng Li, IBM Research - China
Changyu Miao, IBM Research - China
Stephen Chu, IBM Research - China
Jason Mallen, IBM Chief Analytics Office
Tomomi Yoshioka, IBM Chief Analytics Office
Pankaj Srivastava, IBM Chief Analytics Office

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

Visit Site

The Anchor and Adjustment Bandwidthmodel: Exploring Cognitive Biases in Simulated Forecast Series

Florian Knöll, Karlsruhe Institute of Technology
David Roßbach, Karlsruhe Institute of Technology

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

Visit Site

The Impact of Service Failure Controllability and Relationship Strength on Post-Complaint Consumer Behavior - An Empirical Analysis

Frederike von Aswege, RWTH Aachen University
Jan Kemper, RWTH Aachen University
Malte Brettel, RWTH Aachen University

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

Visit Site

The Role of Semantic Technologies in Diagnostic and Decision Support for Service Systems

Eleni Tsalapati, Loughborough University
Tom Jackson, Loughborough University
William Johnson, Loughborough University
Lisa Jackson, Loughborough University
Andrey Vasilyev, Loughborough University
Andrew West, Loughborough University
Lei Mao, Loughborough University
Ben Davies, Loughborough University

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

Visit Site

Towards a Technician Marketplace using Capacity-Based Pricing

Clemens Wolff, Karlsruhe Institute of Technology
Michael Vössing, Karlsruhe Institute of Technology
Björn Schmitz, Karlsruhe Institute of Technology
Hansjörg Fromm, Karlsruhe Institute of Technology

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

Visit Site